CONTRIBUTOR HELP
A clear next step.
Account access, uploads, rights and earnings — find the route that fits your question.
Reset a password in the secure workspace.
02Check an uploadOpen your existing submission records.
03Talk to supportUse the existing contributor support inbox.
Common questions
Do I need a new account?
No. Existing contributors use their existing account in the connected secure workspace. The move to Clip & Earn does not replace your account, submissions, signed records or ledger.
Can I still use the previous portal address?
Yes. The main workspace is submit.clipandearn.com. The previous submit.dailyclipcountdown.com address remains available for existing sign-ins, email links and uploads. Both addresses use the same account and submission records. You may need to sign in once at the new address because secure browser sessions are specific to each domain.
Does a submission guarantee earnings?
No. Upload, review, selection, publication and views do not guarantee revenue or payment. Your applicable accepted terms and actual qualifying receipts determine eligibility.
Is the 20–40% rate paid on the whole video to every creator?
No. Under the current continuing-earnings amendment, the source allocation depends on the number of distinct eligible originals and the contributor’s verified tier. A five-source video at base tier illustrates 4% per eligible original source. See the earnings example for context.
Are automatic payments active?
Automatic payout transfers have not been verified active. A saved payment preference, estimate or target date is not a completed transfer. Ask support about your specific recorded payment or balance.
I did not receive an email. What should I do?
Check spam and the address you entered. Use Resend Verification in the secure workspace for an unverified account, or Forgot Password for account recovery. Do not share tokens or passwords with support.
What if I have already signed with an agency?
Disclose the agreement and its restrictions. Another company’s exclusive representation can prevent participation even when you still own copyright. The team needs to review your rights evidence.
Can I remove my content or delete my account?
Contact support with your request. Removing an upload, terminating a licence and requesting personal-data deletion are different actions. Existing licences, earned sums and records that must lawfully be retained are governed by their applicable terms and law.
How long does review take?
There is no guaranteed review time. Check your workspace and verified email for status or requests for rights evidence. Receipt and successful screening do not guarantee selection.
Can I contribute a photo, audio or written story?
The connected upload workflow currently supports MP4, MOV and WebM video. Other media workflows and their rights schedules are not open yet.
WHEN YOU NEED A PERSON
Tell us what happened.
The existing inbox is contact@dailyclipcountdown.com. Include your submission ID if you have one, the affected URL and a short explanation. For privacy requests, state what you are requesting; for a rights concern, describe your authority and the affected content.
Never include your password, authentication code, recovery link or payment credentials. Support response times are not guaranteed.